FREQUENTLY ASKED QUESTIONS

Shipping usually takes 2 to 5 business days. Once your order is dispatched, you will receive a tracking number.

You will receive a tracking number at your provided email address once your order is dispatched.

Please send an email to info@ninety-four.com. We will do our best to locate your order.

Your invoice is always included in the confirmation email. If you can't find the invoice, please contact our customer service via email.

We apologize for the inconvenience. This shouldn't happen! We would like to resolve the issue for you. Please send a photo of the defective item to customercare@ninety-four.com, so we can investigate and provide you with a suitable solution promptly.

If you received the wrong item, please send an email to customercare@ninety-four.com. You will be sent a special return label so you don't have to cover the return shipping costs. We will do our best to send the correct item.

Refunds are processed within 7 to 10 business days after we receive your return.

Please go to the Return Portal to make your return.

If your order has not been processed yet, you can email us at info@ninety-four.com. We will do our best to cancel your order.

Our warehouse is located in the Netherlands.

No, we do not cover duties and taxes.