Shipping usually takes 1 to 2 business days from the date of purchase. Once your order is dispatched, you will receive a tracking number by mail.

You will receive a tracking number at your provided email address once your order is dispatched. Additionally, at the bottom of the page, there is a tracking page where you can enter your order number and postcode to track your order.

Unfortunately, it is not possible to change your address information after placing your order. This is because the processing of our orders is automated. Therefore, before placing your order, it is very important to check your address details carefully.

We advise you to contact the carrier.

Please send an email to We will do our best to locate your order.

Your invoice is always included in the confirmation email. If you can't find the invoice, please contact our customer service via email.

We apologize for the inconvenience. This shouldn't happen! We would like to resolve the issue for you. Please send a photo of the defective item to, so we can investigate and provide you with a suitable solution promptly.

If you received the wrong item, please send an email to You will be sent a special return label so you don't have to cover the return shipping costs. We will do our best to send the correct item or find a suitable solution.

Refunds are processed within 7 to 10 business days after we receive your return.

Please go to the Return Portal and follow the instructions to make your return.

Your return request has been submitted and will be approved shortly. Once approved, you will receive a return label to proceed with returning your order!

If your order has not been processed yet, you can email us at We will do our best to cancel your order.

Our warehouse is located in the Netherlands.

No, we do not cover duties and taxes.