Return and refund policy

Return Policy

Welcome to Ninetyfour! We want to ensure your satisfaction with every purchase you make from us. Our return policy is designed to be fair and transparent, providing you with peace of mind when shopping with us. Please read the following return policy carefully to understand how returns and refunds are processed.

1. Returns and Refunds

1.1 Scope: Our return policy applies to products purchased directly from our Ninetyfour website.

1.2 Eligibility: To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

1.3 Timeframe: You have 14 days from the date of receipt to initiate a return.

1.4 Exclusions:

Items purchased during a sale are not eligible for a refund, but can be exchanged for another size (if available).
Defective products or order issues should be reported to us via email for prompt assistance.
Items such as underwear, swimwear, or personalized products cannot be returned due to hygiene or customization reasons, unless defective or damaged upon receipt.

2. Return Process

If you wish to return an item purchased online, please follow these steps:

Submit your return request through our return portal within 14 days of receipt.
Your return request must first be approved by our team (within 2 business days). Once approved, you will receive your official return label.
Ensure the item(s) are in original condition (unworn, unwashed, with Ninetyfour tags attached).
Include the invoice and return form with your shipment.
Ship the item back to us using a trackable shipping method via our return portal: https://ninety-four.shipping-portal.com/rp/
The return shipping costs are your responsibility.
Return the item(s) in the original shipping box and ensure they are securely packaged.

Important:

Returns without approval, an official return label, or an incomplete return form will not be accepted.
Returns sent without using our official return portal are at the customer’s own risk. We cannot assist in resolving lost or delayed parcels if they were not registered through our system.

3. Refund Process

3.1 Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, gift card).

3.2 Timing:

After receipt and inspection of your return, we will process your refund within 7–10 business days.
Processing time at your bank or payment provider may vary.
If your return does not meet the requirements and is not approved, we will contact you directly to discuss the next steps.

4. Exchange Policy

At Ninetyfour, exchanges are facilitated through our return portal. If you wish to exchange an item for a different size or product, please submit an exchange request through the portal.

If you encounter any difficulties or require assistance, please contact us at customercare@ninety-four.com.

Thank you for shopping with Ninetyfour!