Return and refund policy
**Return Policy**
Welcome to Ninetyfour! We want to ensure your satisfaction with every purchase you make from us. Our return policy is designed to be fair and transparent, providing you with peace of mind when shopping with us. Please read the following return policy carefully to understand how returns and refunds are processed.
**1. Returns and Refunds**
1.1 **Scope:** Our return policy applies to products purchased directly from our Ninetyfour website.
1.2 **Eligibility:** To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
1.3 **Timeframe:** You have 14 days from the date of receipt to initiate a return.
1.4 **Exclusions:** Please note that certain items, such as products purchased during a sale, are not eligible for return. However, they can be exchanged for another size if available. Please ensure to carefully consider your order before purchase. Additionally, defective products or order issues should be reported to us via email for prompt assistance. Items, such as underwear, swimwear, or personalized items, are not eligible for return due to hygiene or customization reasons, unless they are defective or damaged upon receipt.
**2. Return Process**
2.1 **Online Returns:** If you wish to return an item purchased online, please follow these steps:
- Ensure the item(s) are returned within 14 days of receipt, in their original condition (unworn, unwashed, with Ninetyfour tags attached).
- Include the invoice and return form with your return shipment.
- Ship the item back to us using a trackable shipping method via our return portal. The return shipping costs are your responsibility.
**3. Refund Process**
3.1 **Refund Method:** Refunds will be issued to the original payment method used for the purchase. If you paid by credit card, the refund will be credited to the same card. If you paid via other methods, such as PayPal or gift card, the refund will be issued accordingly.
3.2 **Timing:** Upon receipt and inspection of your return, we will process the refund within 7 to 10 business days. Please monitor your bank account closely, as the credit timing may vary depending on your financial institution. If your return is not approved, we will contact you directly to discuss the next steps. The credit will be reflected in your account within a few business days, depending on your financial institution.
**4. Exchange Policy**
At Ninetyfour, we facilitate exchanges through our return portal. If you wish to exchange an item for a different product or size, you can initiate the exchange process by accessing the return portal following the instructions above. If you encounter any difficulties or require assistance, please contact us at customercare@ninety-four.com.
Thank you for shopping with Ninetyfour!
